As for reviews, Samanage features a lot of options together with useful stories showing stats on incidents as well as stock reviews and agreement experiences. The chance to produce tailor made stories is additionally included, which can be a boon in the event you've taken time to build customized fields and workflows.
You can have an IT services desk only, an asset management provider only or an built-in solution. Samanage is designed for whole ITIL compliance; expectedly, big organizations will see it aligned with their support desk workflows. Nonetheless, the answer becoming a cloud provider, is likewise scalable towards the wants of little and medium companies.
Samanage adheres to the data Technology Infrastructure Library (ITIL), which suggests it sports a list of attributes that enable it supervisors adhere to ITIL most effective methods when offering help services in substantial IT functions. Given that we reviewed irt past year, it's also adopted an up-front pricing coverage wherever it used to involve you to get in touch with a profits human being as a way to even get a straightforward quote.
Raising a different incident opens a blank incident Along with the requester's identify routinely populated. Blank fields to get stuffed in include a group and subcategory. This is the only help desk program I analyzed that makes provisions for subcategories.
You will find also something Samanage calls "risk detection." This isn't a security Software continuously searching for code holes or digital invaders, having said that. Instead, It can be dependant on the information Samanage gathers as a helpdesk and asset administration Instrument exactly where it takes advantage of that facts to keep an eye on most effective procedures, expiring licenses, and similar information and facts Which may compromise your IT Firm from a economical or contract perspective.
The agent can see all ongoing, pending, and resolved incidents in the primary see. It could be thoroughly configured to instantly show info that issues: read more thanks dates, sender, receiver… so there’s no must click on Every incident when prioritizing.
Samanage not just presents complete ITIL-ready IT support desk and asset management capabilities, but matches these with dependable customer support. The application is on a regular basis upgraded to deal with recent current market requires, which makes it among the benchmarks for the latest improvement inside their industry.
Samanage is just not so well-known with no purpose. It scored incredibly significant inside our check of assistance desk application solutions and our our critique crew was impressed Along with the attributes and top quality of service provided by this Instrument.
Among Samanage’s price propositions is the fact it lends companies better visibility on troubles and incidents; properly, we think The seller need to lengthen the visibility pitch to its asset administration.
“Is definitely the PC plugged?” It really is tech assist’s most hated matter: the mundane jobs of repeatedly addressing the exact same trouble or problems that may be mounted employing, very well, popular perception. IT should give attention to actual not trivial troubles, like server crashes or technique bugs.
A fast correct for This is certainly to offload the mundane little tasks from IT aid and create a self-support portal. Most helpdesk answers give this feature, Samanage provided. Although not all are ITIL-certified, in order that they deficiency comprehensive services catalog abilities that Samanage characteristics.
This award is presented by our workforce of specialists to items that we expect show Specifically high quality concerning gratifying The existing needs in the B2B and SaaS marketplaces and enable providers with strong and productive remedies. As a totally ITIL-compliant service desk and asset management program, Samanage offers a complete selection of IT integrated remedies, both of those for large enterprises and tiny, medium firms.
“We've an abundance of laptops being used by revenue on place so having a stable cloud asset tracker helps”. Yet another process director also reported that Samanage assists him to prepare and schedule upgrades and upkeep even when he concentrates on procedure progress.
Taking away the chaos of many Option prerequisites, Samanage shoppers can confidently and easily evaluate incidents, jobs, and belongings in an individual location.”